Research Information System
16 European Congress of Psychology, Moscow, Russia, 2 - 05 July 2019, pp.1-2
Sustainable
Quality Perceptions and Consequences: Employee Wellbeing, Intention to Leave and
Employee Performance
Abstract:
Employees’ work related attitudes are affected by
their perceptions about their employers and organizations. Employees are generally
proud of being the part of successful organizations and being an employee of a
successful company is a kind of motivator itself. Sustainable quality
perceptions are one of the success criteria that employees take into
consideration while they are evaluating their organizations (Çankır and Şahin,
2018). In this study we aimed to find out the role of employees’ sustainable
quality perceptions on employees’ intentions to leave and performances. Besides
figuring out those associations we also wanted to analyze the mediating role of
employee wellbeing in these relations. Our participants consisted of 659 full
time employees working in the finance and food sectors in İstanbul. The data were gathered by using survey
methodology by using Çankır and Eti’s
(2017) 13-item Sustainable Quality Perception Scale, Diener et al.’s (2009)
8-item Wellbeing Scale, Babin and Boles’ (1998) 3 item Intention to Leave
Scale, and Kirkman and Rosen’s (1999) 4 item Performance Scale. The data were
analyzed by using simple, multiple and hierarchical regression analysis, and
Sobel tests. The results showed that sustainable quality perceptions predicted
employee wellbeing (R2:.26, F: 229.755, β:.509, p<.01), intention
to leave (R2:02, F:9.799, β:-0.121,
p<.05) and employees’ performances (R2:.14, F:103,650,
β:.369, p<.01). The hierarchical regression analysis and Sobel tests also
showed that employee wellbeing acted as a partial mediator between sustainable
quality perceptions and performance (Sobel: 9.046, p<.001), and a full mediator
between sustainable quality perceptions and intention to leave (Sobel:-3.384,
p<.0001). The results once again denoted that quality related efforts of the
companies not only have implications on product or service quality and consumer
satisfaction, but also on employee wellbeing and related variables as well.
Further studies on the antecedents of the sustainable quality perceptions are
critical for guiding the organizations, as they also have the potential to
point out the possible precursors of employee wellbeing, intention to leave and
employee performance
Key Words: Sustainable Quality, Employee Wellbeing, Intention to
leave / quit, Performance