Özel Sektör Kuruluşlarının, Çalışanlarına Yönelik Düzenlediği Eğitim Faaliyetleri ve Covid-19 Pandemisinde Dönüşüm Süreci


Tunca M., Bülbül M.

8. Uluslararası Eğitim Programları Ve Öğretim Kongresi, Burdur, Turkey, 25 - 27 March 2021, pp.381-382

  • Publication Type: Conference Paper / Summary Text
  • City: Burdur
  • Country: Turkey
  • Page Numbers: pp.381-382

Abstract

Problem Statement1 2 It is an inevitable obligation for organizations to keep their employees’ knowledge and skills up to-date through training they will organize in order to be able to adapt to the ever-evolving and changing competitive market conditions in a sustainable manner (Bek, 2007). What is aimed with these trainings; It can be said that there is an increase in corporate income, an increase in customer and employee satisfaction and a reduction in costs. All processes from planning and conducting these trainings, which have the potential to benefit the institution in this way, from measuring the effectiveness and contribution of the trainings to institutional efficiency, to determining new training needs, should be carried out with great care and attention. This responsibility naturally belongs entirely to the institution. It has also been supported by the studies that the trainings planned on-site and in accordance with the needs will provide significant financial and moral contributions to the institution in the medium and long term (Öztürk ve Sancak, 2007). When the relevant literature is examined, there is no study in the literature that comprehensively investigates the training activity processes organized for private sector employees. In addition, a study on the impact of the covid-19 pandemic on these trainings is not available in the literature. For this reason, the aim of this study is to investigate the private sector organizations from the beginning to the end of the training process they provide for their employees and the effects of the employees on the next business processes comprehensively. In addition, understanding the direction and nature of the transformation in these trainings with the effect of the covid-19 pandemic is one of the most important goals of this research. Method The phenomenology method, one of the qualitative research designs, was used in our study. Since there are no studies aimed at evaluating the subject we want to research completely, phenomenology management has been deemed appropriate to obtain detailed data for understanding the adult education phenomenon in the business sector (Karataş,2015; Marshal, 1996). Validity and reliability in qualitative research methods reflect the quality of the study (Yağar & Dökme, 2018). Within the scope of the study, expert opinions were taken to measure the understandability of the research questions and to complete the parts considered to be missing. Direct quotation method, which is another validity method, was included in the study. In addition, interview transcripts were coded independently by a field expert and a researcher within the scope of the study, and a joint decision was made.

Findings Within the scope of the study, educational processes organized for private sector employees were handled based on the opinions of people working in different private sector organizations that organize and deliver this training. As a result of the research, the data collected through interviews from trainers working in the private sector were presented with 5 main themes and 16 sub-themes. As a result of the research, It was observed that the quality and quantity of training activities, especially the budgetary problems of private sector organizations, decreased. In addition, it has been determined that they do not carry out scientific evaluation activities regarding to what extent their training has affected indicators such as profitability and customer satisfaction. Finally, remarkable results have been achieved, such as the lack of knowledge and awareness of educators on adult education, and confusion about digital transformation practices, which have become a necessity in the covid-19 process, and waiting for government support on this issue. Keywords: Private sector organisations, needs analysis, planning training, assessment, adult education, covid-19 pandemic References Bek, H. (2007).İnsan Kaynakları Yönetiminde Eğitim ve Geliştirme Etkinliği (Örnek Bir Uygulama). Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (17), 107-120 Öztürk, M. ve Sancak, S. (2007). Hizmet içi Eğitim Uygulamalarının Çalışma Hayatına Etkileri. Journal of Yasar University, 2(7), 761-794. Karataş, Z. (2015). Sosyal Bilimlerde Nitel Araştırma Yöntemleri. Manevi Temelli Sosyal Hizmet Araştırmaları Dergisi, 1(1), 62-80. Marshall, M. N. (1996). Sampling for qualitative research. Family Practice, 13(6), 522-526. Yağar, F., & Dökme, S. (2018). Niteliksek Araştırmaların Planlanması: Araştırma Soruları, Örneklem Seçimi, Geçerlik ve Güvenirlik. Gazi Sağlık Bilimleri Dergisi. 3(3). 1-9