The Human Dimension A Review of Human Resources Management Issues in the Tourism and Hospitality Industry

Kusluvan S. , Kusluvan Z., Ilhan I., Buyruk L.

CORNELL HOSPITALITY QUARTERLY, vol.51, no.2, pp.171-214, 2010 (Journal Indexed in SSCI) identifier identifier

  • Publication Type: Article / Review
  • Volume: 51 Issue: 2
  • Publication Date: 2010
  • Doi Number: 10.1177/1938965510362871
  • Page Numbers: pp.171-214


Human resources are often seen as one of the most important assets of tourism and hospitality organizations. Numerous studies have examined how employee performance can be managed to contribute to the organizational bottom line. This article is a structured review of the literature regarding key human resources management (HAM) issues in the tourism and hospitality industry. Based on this review, the authors offer an assessment of emerging trends in HRM and a summary of what has been advocated in the literature for managing employee performance.