Unlocking the relationship between IS capabilities and firm performance: Evidence from Turkish firms

Aydıner A. S. , Bayraktar E., Tatoğlu E.

79th Annual Meeting of the Academy of Management, Massachusetts, Amerika Birleşik Devletleri, 9 - 13 Ağustos 2019, cilt.2019, no.1, ss.11593

  • Cilt numarası: 2019
  • Doi Numarası: 10.5465/ambpp.2019.11593abstract
  • Basıldığı Şehir: Massachusetts
  • Basıldığı Ülke: Amerika Birleşik Devletleri
  • Sayfa Sayıları: ss.11593


Based on resource based view, this study considers the joint mediating effect of both decision-making performance and business-process performance on the information system (IS) capabilities-firm performance relationship through a multiple mediation model. Structural equation modeling using AMOS has been applied to a sample of 204 firms in Turkey. The test results in general confirm the existence of serial mediation model according to which decision-making performance and business-process performance play a critical mediating role in the human resource and administrative-related IS capabilities, and firm-performance relationships. No support, however, has been found concerning the serial mediation effect between infrastructure-related IS capabilities and firm performance.