The Moderator Role of Psychological Capital on the Relationship Between Emotional Labor and Well-being Model PERMA

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Mamacı M., Arıkan S.

19TH EAWOP Congress, Turin, İtalya, 29 Mayıs - 01 Haziran 2019, ss.1

  • Basıldığı Şehir: Turin
  • Basıldığı Ülke: İtalya
  • Sayfa Sayıları: ss.1


The Moderator Role of Psychological Capital on the Relationship Between Emotional Labor and Well-Being Model PERMA 

 Mental health work consists a degree of emotional labor, but emotional work was not studied comprehensively on mental health workers before. PERMA model of wellbeing, which was coined by Seligman (2012) was not studied in Turkish culture before. This study has two purposes. One of them is to understand emotional labour dimensions which Turkish mental health professionals experience, psychological capital which they have and degree of wellbeing which was evaluated by PERMA wellbeing model. Second aim of the study is to investigate the relationship between emotional labor and wellbeing model PERMA, and the moderator role of psychological capital between these constructs among mental health professionals. 350 mental health workers voluntarily contributed to this study who were in EMDR training programme in İstanbul. Some of the respondents contributed to this research by filling out the scales online. Emotional Labor Scale (Diefendorff, Croyle and Gosserand, 2005), Psychological Capital Scale (Luthans, Avolio, Avey and Norman, 2007) and PERMA Scale (Butler and Kern, 2016) were used which were adapted to Turkish previously. In this study it is expected that; surface acting will be negatively correlated with PERMA, deep acting will be positively correlated with PERMA, geniune emotions will be positively correlated with PERMA. PsyCAP will function as a moderator between surface acting and PERMA. Overall, the results of this study will help to understand Turkish mental health professional’s level of emotional labor, psychological capital and PERMA levels. Also, this research will enable to associate emotional labour dimensions with PERMA and the role of psychological capital will be examined in different type of sampling.  


Key words: Emotional labor, PERMA, PsyCap, positive psychology, moderator