Unlocking the relationship between IS capabilities and firm performance: Evidence from Turkish firms

Aydıner A. S. , Bayraktar E., Tatoğlu E.

79th Annual Meeting of the Academy of Management, Massachusetts, United States Of America, 9 - 13 August 2019, vol.2019, no.1, pp.11593

  • Publication Type: Conference Paper / Summary Text
  • Volume: 2019
  • Doi Number: 10.5465/ambpp.2019.11593abstract
  • City: Massachusetts
  • Country: United States Of America
  • Page Numbers: pp.11593


Based on resource based view, this study considers the joint mediating effect of both decision-making performance and business-process performance on the information system (IS) capabilities-firm performance relationship through a multiple mediation model. Structural equation modeling using AMOS has been applied to a sample of 204 firms in Turkey. The test results in general confirm the existence of serial mediation model according to which decision-making performance and business-process performance play a critical mediating role in the human resource and administrative-related IS capabilities, and firm-performance relationships. No support, however, has been found concerning the serial mediation effect between infrastructure-related IS capabilities and firm performance.