Lean Management in Health Organizations

Yanık A., Alp F.

in: Advances in Health Sciences Research, Plamen Milchev Chernopolski,Nelya Lukpanovna Shapekova,Bilal Ak,Behire Sançar, Editor, V&R unipress - Universitätsverlag Osnabrücks, Sofija, pp.489-502, 2020

  • Publication Type: Book Chapter / Chapter Research Book
  • Publication Date: 2020
  • Publisher: V&R unipress - Universitätsverlag Osnabrücks
  • City: Sofija
  • Page Numbers: pp.489-502
  • Editors: Plamen Milchev Chernopolski,Nelya Lukpanovna Shapekova,Bilal Ak,Behire Sançar, Editor


Health organizations (HO) operate and compete in a dynamic, variable environment. Why is lean management especially essential in health organizations (HO)? In recent years, organizational overheads have risen sharply in healthcare systems and HO around the world. On the one hand, quality management, patient safety and legal requirements regarding controlling and calculation; on the other hand, the tendency of the governments to expand has required the lean management (Weimann & Weimann, 2017). In addition, customers' expectations and decisionmaking styles are changing day by day. In this context, organizations have to meet the needs of customers by providing appropriate location, convenient time, low cost and quality, effective, safe and efficient service. Lean practices are attractive for all organizations to provide the expected level of services. On the other hand, organizations head for lean practices for competitive superiority (Costa & Filho, 2016). The complex structure of HO, whose general purpose is to protect individual and community health, to treat diseases, to provide rehabilitation and to promote health, increases the importance of lean management for these organizations. This study has been compiled by using books and articles on the subject in the literature. The aim of the study is to provide lean management awareness of healthcare managers and employees and to direct them to lean management practice in their organizations.