Yayınlar & Eserler

SCI, SSCI ve AHCI İndekslerine Giren Dergilerde Yayınlanan Makaleler

Voice of airline passenger: A text mining approach to understand customer satisfaction

Sezgen E. , Mason K. J. , Mayer R.
JOURNAL OF AIR TRANSPORT MANAGEMENT, cilt.77, ss.65-74, 2019 (SSCI İndekslerine Giren Dergi) identifier identifier

Diğer Dergilerde Yayınlanan Makaleler

Study on the Measuring of Consumers’ Perception towards the Mobile Marketing Campaigns in Air Transportation

Sezgen E.
International Journal of Academic Research in Business and Social Sciences , sa.5, ss.117-135, 2015 (Diğer Kurumların Hakemli Dergileri)

Hakemli Kongre / Sempozyum Bildiri Kitaplarında Yer Alan Yayınlar

Measuring Airline Passenger Satisfaction and Dissatisfaction through Text Mining

Sezgen E.
Air Transport Research Society (ATRS), Amsterdam, Hollanda, 2 - 05 Temmuz 2019

A Reliable Customer-based Brand Equity Measure for Airlines

Sezgen E.
Air Transport Research Society (ATRS), Seoul, Güney Kore, 2 - 05 Temmuz 2018