Publications & Works

Publication Network

Published journal articles indexed by SCI, SSCI, and AHCI

Voice of airline passenger: A text mining approach to understand customer satisfaction

Sezgen E., Mason K. J. , Mayer R.
JOURNAL OF AIR TRANSPORT MANAGEMENT, vol.77, pp.65-74, 2019 (Peer-Reviewed Journal) identifier identifier

Articles Published in Other Journals

Study on the Measuring of Consumers’ Perception towards the Mobile Marketing Campaigns in Air Transportation

Sezgen E.
International Journal of Academic Research in Business and Social Sciences , no.5, pp.117-135, 2015 (Peer-Reviewed Journal)

Refereed Congress / Symposium Publications in Proceedings

How Safety Perceptions of Airline Customer Affect Airline Brands?

Sezgen E.
International Congress on Aviation Management, İstanbul, Turkey, 13 - 14 October 2022, pp.34

Measuring Airline Passenger Satisfaction and Dissatisfaction through Text Mining

Sezgen E.
Air Transport Research Society (ATRS), Amsterdam, Netherlands, 2 - 05 July 2019

A Reliable Customer-based Brand Equity Measure for Airlines

Sezgen E.
Air Transport Research Society (ATRS), Seoul, South Korea, 2 - 05 July 2018

Books & Book Chapters

Havayolu İşletmelerinde İçsel Markalaşma Ve Marka İletişimi İle İlgili Güncel Yaklaşımlar

Sezgen E.
in: Havayolu Taşımacılığı Yönetimi: Teori ve Uygulama , Doç. Dr. Kasım Kiracı,Dr. Öğr. Üyesi Gökhan Tanrıverdi, Editor, Detay Yayıncılık, Ankara, pp.104-123, 2023

Havayolu Endüstrisinde Marka Değeri Yönetimi

Sezgen E.
Akademisyen Kitabevi, Ankara, 2021